FAQ Page
Frequently Asked Questions (FAQs)
1. What types of products does Europa Home Decor offer?
We offer a wide selection of premium home decor items, including furniture, lighting, wall art, mirrors, decorative accessories, rugs, and more to enhance your living spaces.
2. How can I place an order?
You can place an order by:
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Visiting our store at Building No. 39G-40G, DHA Phase 1, Lahore
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Shopping through our website https://europastore.online
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Calling or messaging our team via phone or WhatsApp
3. What payment methods do you accept?
We accept:
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Cash on Delivery (COD)
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Bank Transfers
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Credit/Debit Cards (in-store and online)
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Easypaisa/JazzCash
4. Do you offer home delivery?
Yes, we deliver all across Pakistan. Delivery times and charges may vary depending on your location and the size/weight of your order.
5. How long does delivery take?
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Standard delivery: 3 to 7 business days
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Express delivery: 1 to 3 business days (available in major cities)
6. Can I return or exchange a product?
Yes, we offer returns or exchanges within 7 days of purchase/delivery if:
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The item is unused and in original condition
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Original packaging and receipt are provided
Custom orders, clearance items, and used products are not eligible for return.
7. What if I receive a damaged or defective item?
If your item is damaged or defective:
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Contact us within 48 hours of delivery
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Share photos of the product and packaging
We will arrange a replacement, repair, or refund as applicable.
8. How can I track my order?
Once shipped, you’ll receive a tracking number via SMS or email. You can also contact our customer service for updates.
9. Do you offer interior design or decor consultation services?
Yes, we provide personalized decor consultation services. Contact us to schedule an appointment with our design team.
10. How can I contact Europa Home Decor?
Store Address:
Building No. 39G-40G, DHA Phase 1, Lahore, Pakistan
Phone: +92 305 1725015
Email: europastoreofficial@gmail.com
Instagram / Facebook: @europahomedecor